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The first study of its kind reveals that
ChatGPT makes us more productive and enhances production quality!
Robots may someday dominate humanity :
- but in the near term, artificial intelligence
- based chatbots such as ChatGPT
- can help employees carry out their clerical tasks.
These are the findings of a new study that :
at least :
tracked the writing performance of 453 experienced
and university-educated professionals divided equally into two groups
one learned to use ChatGPT :
and another forced to complete their writing tasks on their own.
Researchers found that the automated chat software made test subjects 40% more productive and improved the quality of their work by 18%.
In fact, a large number of study participants, who were encouraged to use ChatGPT, stuck to the program for an additional boost in the real world.
Two weeks later :
34% reported using ChatGPT in a professional environment.
Two months later, this figure rose
with 42% of :
participants reporting that they had logged in to
ChatGPT for further help on the job.
But in what :
may have been the most impressive results of the study :
- as published Thursday in the journal Science
- researchers found that these participants with weaker
- writing skills benefited most from consultation with ChatGPT.
The study's authors :
economists at the Massachusetts Institute of Technology (MIT)
suggest that :
their work illustrates a path towards reducing inequality among workers.
In general :
- the arrival of ChatGPT heralds the start of an era of
- widespread uncertainty about the economic
- and labour market impacts of artificial intelligence technologies
the researchers wrote.
They noted that :
"these results are consistent with other studies showing enhanced productivity and equity effects of modern AI techniques", citing two studies by the National Bureau of Economic Research, a private non-profit organization.
The study :
participants were selected from the areas of marketing
- grant writing
- consulting
- data analysis and human resources
among other professions often required to
perform "mid-level professional writing functions.
Half of :
the test kit workers were working with the 3.5 version of ChatGPT.
MIT economists were keen to assign their
study topic assignments that resemble the real-world writing work
they might face at work:
- 20-30 minute test assignments repeating the work of
- writing press releases, drafting short reports
- working planning documents and preparing accurate emails.
Additional survey questions helped researchers confirm that participants had already found the tests similar to the tasks they had previously encountered in their offices.
To ensure that :
the control group experienced an equivalent
time-consuming educational programme
the subjects of :
- the study in this second group were guided on
- how to use a collaborative writing tool
- called LaTeX Overleaf editor instead of ChatGPT.
But researchers not only tracked the performance of their subjects
and their use of ChatGPT, but also their personal reactions to the AI tool.
One third of those who reported not using ChatGPT :
in post-study surveys said that their work
related writing was "tailored" to their clients
and required :
"real-time" or "unique" information about their company's products.
MIT economists found that those who used ChatGPT enjoyed their tasks only 47% more than the average, but the standard dispersion of deviations from this medium level of pleasure.
ChatGPT :
users were also significantly more concerned :
- more enthusiastic and optimistic about
- artificial intelligence in their industries and occupations.
However :
- these feelings soon dissipated after two weeks
- and two months of follow-up surveys
- with participants accustomed to the new normal.
They are best interpreted as short-term phenomena that
reflect first responders' experiences with technology, they wrote.
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